Contact Us

Question? Just ask.  We're here to help.

We are a UK based company operating from two offices, one in the North & one in the South - so whatever your location we have you covered!

All your emails, live chat's & calls are swiftly dealt with by a member of our friendly, knowledgeable customer services team.

You can reach us via email, live chat, telephone & social.  All the details you need are below & we promise to deal with any enquiry as quickly as possible (we try to answer all emails within 2 hours of receipt).


0333 335 5240 (mobile friendly, local rate).
Lines are open Mon-Fri 1pm - 5pm.
Please Note: During busy periods our phone lines may direct you to email or live chat.

Write to us:
Just Add Garden - Customer Services
Box Retail Group Ltd
86-90 Paul Street

It really helps speed up our reply if you include your order reference along with your contact telephone number when contacting us.